Frequently Asked Questions
Everything you need to know about our premium hand-dipped incense.
How long do Wild Berry incense sticks typically burn?
Our traditional 11-inch sticks are hand-dipped to ensure a consistent burn time of approximately 45 to 60 minutes per stick.
What makes Wild Berry incense different from other brands?
We use a proprietary high-quality fragrance process and hand-dip our sticks in small batches to ensure maximum scent throw and long-lasting freshness.
How should I store my incense to keep it fresh?
To maintain the potency of the fragrance, we recommend storing your incense in a cool, dry place inside an airtight container or a sealed zip-lock bag.
What is your shipping policy for home fragrance products?
We ship all orders within 1-3 business days via standard ground shipping. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer returns if I am not satisfied with a scent?
Yes, we offer a 30-day return policy for unused and unopened products. If you are not satisfied with your purchase, please contact our support team for a return authorization.
Are your products safe to use around pets?
While our incense is made with high-quality ingredients, we recommend burning it in a well-ventilated area and keeping it out of reach of pets and children.